Terms, Conditions and Payments
1. Detailed description of goods and/or services
Khalanga Safaris is a tourism business providing tour operator services, tours and packages in South Africa.
2. Delivery policy
Subject to availability, booking requests will be processed within 3 days and booking confirmed by way of electronic mail .
3. Return and Refunds policy
The provision of services by Khalanga Safaris is subject to availability. Payment is requested upon confirmation of availability. Cancellation at more than 60 days of departure does not attract a cancellation fee and customers will receive a full refund.
Cancellation within 30-60 days of departure: 50% of the booking price will be held as a cancellation fee
Cancellation within 10-29 days of departure: 75% of the booking price will be held as a cancellation fee
Cancellation within 0-9 days of departure: 90% of the booking price will be held as a cancellation fee
Khalanga Safaris shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal
information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Khalanga Safaris bank account, the details of which will be provided on request.
7. Card acquiring and security
Card transactions will be acquired for Khalanga Safaris via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by Khalanga Safaris separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).
Khalanga Safaris takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and Khalanga Safaris chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, South Africa.
Khalanga Safaris may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by Khalanga Safaris based in South Africa trading as
Khalanga Safaris (Pty) Ltd, and with registration number F162749190010 and John Mathbula (Owner).
14. (Your Company) contact details
Company Physical Address: Hoedspruit Wildlife Estate, 1380 Hoedspruit, Limpopo
Email: - Telephone: +27 (0) 60418 7715